Order Processing Time
At Cars Material, every order is processed and packaged with great care at our warehouse facility.
- 100% of orders are dispatched from our warehouse within 1–2 business days of purchase confirmation.
- Orders placed over the weekend or on public holidays are dispatched on the next working business day (Monday).
Estimated Delivery Timelines (After Dispatch)
We coordinate with India’s top logistics partners to deliver your vehicle accessories promptly and safely:
- Standard Shipping (Gujarat): Estimated delivery within 6–7 business days post-dispatch.
- Standard Shipping (All Other States): Estimated delivery within 7–10 business days post-dispatch.
- Remote & Regional Locations: For a select few regional or remote pincodes, delivery timelines determined by courier partner logistics can take up to 15 business days.
Delivery Costs
Delivery charges depend on your delivery location and the specific items in your order. Please review your Order Summary at checkout to view the exact delivery charges applicable to your order prior to completing payment.
Our Courier Carriers
We partner with leading, verified courier providers including Blue Dart, DTDC, and Ecom Express. Courier selection is assigned automatically based on optimal speed and pincode serviceability.
Order Tracking
Once your order has been dispatched from our facility, we will immediately update and share live tracking details via Email and SMS/WhatsApp. If you do not receive your tracking details within 48 hours of ordering, please reach out to our customer support team for an update.
Inspection Upon Receipt of Order
You are strongly advised to carefully inspect the package and contents to ensure they are intact and complete before signing for receipt of delivery.
Should you find the parcel damaged, tampered with, or incomplete:
- You must either refuse delivery of the goods or sign “Damaged” on the delivery receipt before handing it back to the courier executive.
- Contact our customer support team on the day of delivery via WhatsApp at +91 9890392886 or email at support@carsmaterial.com with unboxing photos or video evidence.
Failed Delivery & Undelivered Packages
If a package cannot be delivered to the provided shipping address due to causes attributable to customer non-availability, an incorrect or incomplete shipping address, or if the customer refuses to collect the parcel, the package will be returned to our facility.
The return shipping costs incurred will be borne by the customer and deducted from the total order refund amount.
Bank Holidays
Our logistics partners do not deliver on recognized bank holidays or national holidays. Shipments scheduled for a bank holiday will be delivered on the next immediate working business day.
Shipping Delays and Transit Issues Policy
We are dedicated to delivering your orders swiftly and reliably. However, certain shipments may experience unexpected delays or remain temporarily in transit due to factors beyond our direct control (such as extreme weather conditions, transit route closures, regional courier backlogs, or regulatory checks).
In the rare event that your shipment is delayed or remains in transit longer than anticipated:
- Please be aware that it may take up to 45 days for the courier company to investigate, trace, and resolve the transit issue or deliver the package. During this period, the carrier is actively responsible for managing transit-related tracking and resolution.
- Once a parcel leaves our facility, transit velocity is operated by the courier network. While shipping delays caused by the courier company after dispatch are outside our direct control, our customer support team will actively follow up with courier management on your behalf.
- We kindly request your patience and cooperation while these logistics challenges are worked through. We encourage you to monitor the tracking link provided for real-time shipment updates.
Customer Support
If you have questions or require help regarding your order or shipment status, please reach out to our dedicated support channels:
